BIGI, S. Using keywords to analyze conflicts in doctor-patient consultations. L’Analisi Linguistica e Letteraria, [S. l.], v. 16, n. 2, p. 623–636, 2009. Disponível em: https://www.analisilinguisticaeletteraria.eu/index.php/ojs/article/view/367. Acesso em: 2 feb. 2023.